We respond to critical issues related to bugs or payments first — usually within 3 business days (often faster). For general inquiries or non-blocking issues, our response time is up to 5 business days.
FAQ: Tech support
We don’t provide support via phone or messengers. All requests are handled through our ticket system — Helpdesk. This ensures that no request is lost and that you can always track the full message history for any ticket. To contact support, simply fill out a short form — you can use any email address that’s convenient for receiving updates.
Once you submit your request, you’ll receive a confirmation email containing your Helpdesk password. Support replies will also be sent to that same address. You can:
- Reply directly to emails — your responses will automatically be added to the same ticket in our system.
- Log in to the Helpdesk using the password from the first email and continue your conversation there.
The ticket system is more reliable than messengers: user inquiries are never lost, responses are processed as quickly as possible, and we can always track the progress of every issue.
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You can find the app version number on macOS in the menu SingularityApp → About SingularityApp.
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On Windows, Web, and Linux, the version number is displayed in the top line of the Help menu.
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On iOS and Android, go to Settings → About to see the current app version.
