We respond to critical issues related to bugs or payments first — usually within 3 business days (often faster). For general inquiries or non-blocking issues, our response time is up to 5 business days.
We don’t provide support via phone or messengers. All requests are handled through our ticket system — Helpdesk. This ensures that no request is lost and that you can always track the full message history for any ticket. To contact support, simply fill out a short form — you can use any email address that’s convenient for receiving updates.
Once you submit your request, you’ll receive a confirmation email containing your Helpdesk password. Support replies will also be sent to that same address. You can:
The ticket system is more reliable than messengers: user inquiries are never lost, responses are processed as quickly as possible, and we can always track the progress of every issue.
You can find the app version number on macOS in the menu SingularityApp → About SingularityApp.
On Windows, Web, and Linux, the version number is displayed in the top line of the Help menu.
On iOS and Android, go to Settings → About to see the current app version.
