FAQ: Installation, Updates, and System Requirements

To ensure stable performance and data safety, make sure your device has enough free disk space (at least 4 GB for the desktop and web versions, and at least 2 GB for the mobile app). All other hardware specifications are up to the user. They may affect the app’s performance speed but won’t prevent installation or startup.

Minimum system requirements for operating systems (the listed versions and newer are supported):

• Windows 10 64-bit for the desktop version.
• Windows 7 for the web version.
• macOS Sierra for the desktop and web versions.
• iOS 13 and Android 10 for the mobile app.
  • Android versions earlier than 10 (6–10) are partially supported.
  • You can install the app on Android versions below 10, but some features may be limited if your device manufacturer doesn’t provide essential system updates — for example, if root SSL certificates are not updated. In such cases, certain data in the app may fail to load due to outdated root SSL certificates in the device’s OS.

Note: minimum system requirements may change with new app releases. Such changes are extremely rare and occur only when platforms used for development discontinue support for outdated operating systems.

For example, the Singularity desktop app is built on Electron — one of the leading frameworks used by apps like Notion, WhatsApp, Figma, and many others. Electron is based on the Chromium engine, which ended support for Windows 7 and 8 in 2023 (as did Microsoft itself). This means that newer versions of Singularity will also be incompatible with outdated, unsupported Windows releases.

We understand that some users prefer to stay on their favorite, familiar OS versions for as long as possible. But progress is relentless — the singularity is getting closer — and adopting the new sometimes means letting go of the old.

Even though Windows 7 and 8 are no longer supported, you can still use the web version on them. ʕ•́ᴥ•̀ʔっ

We regularly release new features, improve existing ones, and make performance optimizations and bug fixes. Therefore, we recommend always using the latest version of the app on all your devices.

You can continue using an older version of the app with the following limitations:

1. New features and bug fixes will not be available in the older version.
2. When a major update is released, you’ll need to decide whether to update the app on all your devices or not update any of them (and avoid using the web version, which updates automatically). Once such an update becomes available, a daily pop-up reminder will appear in the app offering you to update — you can close it if you haven’t updated any of your devices yet.

There are exceptions when an update is required to continue using the app. This usually applies to major updates. In that case, you’ll see a warning upon launch and will be prompted to update. Without updating, you’ll only be able to use the app in offline mode — without an account or server synchronization.

App updates installed via App Store, Google Play, or Snap occur automatically or manually, depending on your marketplace update settings. The Windows version updates automatically. If, for any reason, you need to roll back to a previous version after an automatic Windows update, please contact our technical support team — we’ll help you with that.

Blocking occurs only in rare cases when an update is essential, and skipping it could lead to app malfunctions or data corruption.

If a new app version introduces major features or significant changes to existing ones, the older version may become unstable. In such cases, a warning message will appear no more than once per day, prompting you to update the app. This message will keep appearing until the app is updated on at least one of your devices.

Once the app has been updated on one of your devices (or after refreshing the web version), all other devices linked to the same SingularityApp account will display a message stating that the update is required to continue working — otherwise, you won’t be able to use the app with that account.

Why does this happen? When one of your devices updates, the information is sent to the SingularityCloud server. From that moment, your account uses the new data synchronization version. If another device still runs an outdated app version, the server can no longer interact with it. Put simply: in some cases, a new app version must not interact with an outdated one under the same Singularity account to prevent data conflicts between versions.

Mandatory updates are extremely rare and used only when absolutely necessary. In all other cases, updating the app is optional.

We regularly release new features, improve existing ones, and make performance optimizations and bug fixes — that’s why we recommend always using the latest version of the app on all your devices.

You can always check the version history in the app store where you installed the app, or on our website in the changelog section.