FAQ: Auto-Renewal

A Pro or Elite plan subscription, like any other subscription, includes auto-renewal — automatic payments charged from the linked card once a month or once a year (depending on your subscription type). We notify you about this during plan activation in the app and on the website, clearly stating that payments are made monthly or annually and providing a link to detailed terms regarding subscriptions and refunds.

You can always cancel auto-renewal on the subscription cancellation page.

In addition to subscriptions, you can activate Pro or Elite access using gift cards. A gift card can be purchased for someone else or for yourself. After payment, the activation code will be sent to the recipient’s email, which can be activated on the website or in the Android, Windows, or Web versions of the app. Pro and Elite access activated via gift cards works without auto-renewal.

The subscription renews 2 days before the end of the paid period to ensure that Elite and Pro features continue working without interruption. If an error occurs on the bank’s side during the renewal attempt, we’ll immediately send you an automatic notification so that you have time to resolve the issue while your previous paid period is still active. For example, if there aren’t enough funds on your card, you’ll receive a notification 2 days before the subscription ends and will have time to top up your account. We attempt to charge the payment no more than once per day.

If the renewal is successful 2 days before the expiration date, those 2 days are added to the next subscription period.

The advantage of auto-renewal is that you’ll never miss a payment and won’t lose access to premium features. For example, users without a Pro or Elite subscription can’t use device synchronization, the calendar view, two-way sync with Google Calendar, collaboration features, file attachments for tasks, and several other functions.

If you still wish to cancel your subscription, follow this guide.

If you’d like to keep your Pro or Elite status but prefer not to use an auto-renewing subscription, you can purchase a gift card instead.